Frequent questions


How long will it take to receive my order?

All orders ship within 5-7 business days of arrival.

What are the delivery times for customizable jewellery?

Personalized jewelry is delivered within 14 to 21 days from the order date. These jewels require special treatment and take longer to be delivered since we cannot keep them in stock.

Do you offer an expedited shipping option?

Unfortunately, no, at the moment. However, we know that this is an important point for you and we are working hard to offer you even faster delivery without additional costs. Subscribe to our Newsletter to find out everything!

Warranty and Returns

I am not satisfied with the products I have received. Can I request a refund?

Yes, you have 30 days from receipt of your order to return it and request a refund if you are not satisfied. For more information about our return policy, see our return policy.

What guarantee do you offer if a jewel is defective or damaged?

You do not have to worry. We offer a lifetime guarantee on all of our jewelry. Because we are sure of our designs and their quality! Although we have never had problems with our products, if any of your jewelry is damaged, we will send you a new one completely free of charge, without extra payment. This is how we believe in the quality of our jewelry.