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COLOR GUARANTEE
What is the color guarantee?
We guarantee that none of our jewelry will fade, rust or lose its shine, even in the shower, ocean, pool, or if the jewelry is worn during exercise and exposed to sweat and heat. Our jewelry is made to be the most durable you can find .
We are so confident in the quality of our jewelry that we offer a lifetime guarantee , which includes free replacement of the jewelry no matter when you bought it. Just write to us at contact@pialu-jewels.com
*Remember that if the model is no longer available, we will offer you a credit that you can use throughout the store.
Is the plating on your jewelry durable?
Quality is our priority. Our pieces receive a high-quality 18k gold coating, which is 10 times more durable than traditional gold plating. This process ensures that you can wear them all day, every day without losing their color. You will no longer have to worry about taking them off to shower, swim or sweat.
In addition, our customers' reviews confirm the quality of our jewelry.
QUALITY OF PIALU
What materials do you work with?
Quality is our priority. Our pieces are plated with high-quality 18-carat gold , 10 times more resistant than traditional gold plating. This process ensures that you can wear them all day, every day, without losing their color. You won't have to worry about taking them off to shower, swim or play sports.
Finish: High quality 18K gold, 10 times stronger and much more durable than silver or platinum.
- They are 100% resistant to sweat, water, heat, and products such as perfumes or lotions .
- The finish is virtually identical in color to solid gold jewelry.
Metal: Pure 316L grade stainless steel , a very durable metal: it does not rust, does not lose its color, is hypoallergenic and does not scratch easily.
Are they hypoallergenic?
Yes, they are hypoallergenic and 100% nickel-free. The steel is pure and of the highest quality, as is our 18k gold finish.
They won't turn your skin green , so you can wear them with complete peace of mind.
Is the color of your jewelry the same as that of solid gold?
Unlike other brands, which offer a shade of yellow that is too intense, at Pialu we guarantee a colour identical to that of solid gold jewellery. Thanks to our exclusive 10-layer, 3-micron plating process of high-quality 18-carat gold , the difference with solid gold is almost imperceptible , allowing you to enjoy quality, luxury and elegance without the cost of pure gold.
Waterproof? What is that?
Our jewelry is crafted from high-grade 316L stainless steel, a premium material known for its strength, resistance to rust, scratches, and tarnishing. It's hypoallergenic and more durable than silver, platinium, or other metals.
Our pieces are fully resistant to sweat, water, heat, and everyday products like perfumes or lotions.
What makes them waterproof? We use advanced and Premium 18k gold coating, which is 10 times more durable than traditional methods. This ensures long-lasting color and shine, allowing you to wear your jewelry worry-free.
Can I really always carry them with me?
Quality is our priority. Our pieces receive a high-quality 18k gold coating, which is 10 times more durable than traditional gold plating. This process ensures that you can wear them all day, every day without losing their color. You will no longer have to worry about taking them off to shower, swim or sweat.
Pialu jewelry is designed to last.
Will they turn my skin green?
Our jewelry does not fade or oxidize, ensuring that your skin will not turn green . They are ideal for sensitive skin.
How should I clean my Pialu jewelry?
We recommend cleaning your jewelry with warm water and liquid soap. Afterwards, dry it with a velvet cloth or a soft cotton cloth.
ABOUT US
WHO WE ARE
2021. Pialu was born out of frustration at seeing how the jewelry industry reserved luxury and prestige for a select few. Although finding investors was a challenge, we remained firm in the belief that every woman deserves to feel powerful, no matter her budget. Thus, we create high-quality jewelry, with the appearance of solid gold, designed to last and accompany you forever.
2023. Despite the challenges, our jewelry has found its place in the hearts of women who, like us, reject the barriers of traditional jewelry. We knew that power and prestige should not be exclusive, which is why each piece is carefully designed and backed by a lifetime guarantee.
2024. Today, Pialu continues to grow, committed to making luxury accessible. Each jewel is more than an accessory; it is a symbol of strength and style, designed to be with you in every moment of your life.
THE ESSENCE OF OUR DESIGNS
At Pialu, each piece is an expression of our passion for excellence and design. Our jewellery is designed to be unique, with a character that stands out and dares to be different. We don't follow trends, we create them. Each piece is epic and designed to catch the eye, because we believe that luxury should be bold and accessible to all.
OUR VALUES
BE UNSTOPPABLE
We believe in the strength and power of every woman to get to where she wants to go. Our jewelry is designed to accompany you every step of the way, reflecting your indomitable spirit.
DEMOCRATIZE LUXURY
We revolutionized the jewelry industry to make prestige accessible to everyone. High quality and luxury without exorbitant prices for everyone.
CELEBRATE LIFE
At Pialu, we believe in living with joy and laughing out loud. We design jewelry for women who enjoy and face every moment of life with purpose and optimism.
SHIPPING
Shipping Security
All our orders are protected by FREE shipping insurance , which covers loss, theft, damage during shipping and any other inconvenience that may arise.
If your jewelry arrives damaged, incorrect or incomplete, please contact us within 5 days of receipt by sending an email to contact@pialu-jewels.com. Include the order number and, if possible, photos of the item received. Our team will take care of the matter quickly.
Delivery times and costs
Inside EU:
- Standard (2-4 days): 1.5€ | FREE over 40€.
- Express (24-48H): 5€.
Switzerland and Liechtenstein:
- Standard (2-4 days): 1.5CHF | FREE over 40CHF.
- Express (24-48H): 5CHF.
- Click&Collect in Geneva store (24H): FREE.
America and Canada:
• Standard (7 days): $10 - FREE over $90.
Returns | Exchanges:
- We offer a 30-day FREE return/exchange policy.
- Need to return or exchange something? Click here.
What does each order include?
All packages include:
- 1 Velvet Pouch for each piece of jewelry you have ordered, with a thank you card and brand stickers.
- 1 Shipping Box per order.
What countries do you reach?
We ship to:
- Spain, except the Canary Islands, Ceuta and Melilla.
- Portugal.
- France, Switzerland, Belgium, Estonia, Finland, Austria, Germany, Greece, Italy, Latvia, Luxembourg, Malta, Monaco, Netherlands, San Marino, Slovakia, Slovenia, Ireland, Lithuania, Sweden, Norway, Denmark | United Kingdom, United States, Australia and Canada.
Will I be able to track my order?
Yes! Once your order has left our warehouse, you will receive an email with the shipping information and a tracking number so you can know when it will arrive (usually within 24-48 hours).
How many days do I have to pick up my order if I choose the Click&Collect option?
You have 8 days to collect your order at the Punto Pack you have selected. If you are unable to collect it within this period, your jewellery will be returned to our address. In this case, when we receive the jewellery, we can arrange a new shipment by mail or process a refund of the amount paid.
How to track my order?
Have you already received your tracking number? Enter the number on the Correos page below: Click Here
RETURNS AND EXCHANGES
Do you accept returns and exchanges?
Yes! We accept returns and exchanges for free. You have 30 days!
If you wish to make an exchange or return, click here or write to us at contact@pialu-jewels.com.
Instructions:
Once you have made your request, you will receive a prepaid return label to your email. Don't forget to include the jewelry in its original packaging. Simply stick the label on the package and take it to the nearest post office. It's free.
Processing times:
-Refunds: Up to 7 business days from receipt of the jewelry.
-Jewelry exchange: You will receive the new jewel in 5 days.
How to request a refund?
You can start the exchange or return process directly from your account Here . Fill in your details and upon completing your request you will receive a prepaid return label.
Is it free to exchange or return my order?
Yes! It's free. You will receive a prepaid return label that you must stick on the return package.
Can I exchange or return a piece of jewelry I bought at a discount?
Yes, you can! We accept returns on all sale items.
Refund of the amount
When the product arrives at our warehouse and we confirm that it is in good condition and with all the elements, the amount will be refunded through the same initial payment method. The refund process can take up to 7 business days from receipt of the jewel in our warehouse.
We will confirm receipt and refund of the amount by email.
Please note that shipping charges for the initial shipment are non-refundable.
What happens if the price of the jewelry I want to exchange is different from the original price?
- Higher Price: If the jewel you wish to exchange has a higher price than the original, you will be asked to pay the difference on our exchange and return platform. The exchange will be processed once the additional payment has been validated.
- Lower Price: If the new jewelry is priced lower, we will refund the difference.
I received a free complimentary item with my order, can I request a return?
Jewelry gifted as a courtesy by us is not subject to refund or exchange. However, if you received an item for free thanks to a sale or promotion , you can request a return or exchange.
If you want a full refund for your order, you'll need to return everything, including the gift. If you'd rather keep some items, you can request an exchange and keep the gift, as long as the offer is still valid. Otherwise, you won't be able to return the order.
For any queries, please email us at contact@pialu-jewels.com .
In which cases is a return or exchange not applicable?
- If it has been more than 30 days since you received the product.
- Jewelry that shows signs of use or that is not returned in its original packaging and in good condition.
- Earrings/hoops/earcuffs for hygiene reasons, gift packaging, gift cards, products received for free (such as complimentary jewelry or prizes), and items purchased in promotions with quantity discounts. The latter can be exchanged, but not returned.