In our store, we offer two types of services: exchange and return.

• The exchange gives you the possibility of exchanging the jewelry for another model of your liking or for a different size, or even if you have changed your mind. You have a period of 30 days to send the jewelry back to us. To facilitate the process, we will provide you with a prepaid return label that you can use at your post office at no cost. Once we receive the jewelry, we will send you a credit note for the corresponding amount. We recommend that you review the detailed conditions on our exchange page.

• On the other hand, if you need to make a return due to a manufacturing error, defect or damage during shipping, simply contact us and send us photos and videos of the problem. We will take care of sending you a new piece of jewelry at no additional cost.

All orders are shipped with a prepaid shipping label that you must affix to the original package. If you want to make a change, please write to us first at contact@pialu-jewels.com indicating your order number and change request.

• To ensure validation of your exchange, the item must be returned in its original packaging, including the packing slip. Otherwise, your exchange will not be validated and your jewelry will be returned to the recipient.
• The item must not have signs of use and must be free of defects in order to validate the exchange.
• We only accept exchanges with prior coordination through our email contact@pialu-jewels.com. Do not send your jewelry back without having previously registered the exchange with us. We reserve the right to reject exchanges in case this step is omitted.
• You have 30 days to exchange your jewelry from the day you received it.
• The item must not have signs of use and must be free of defects in order to validate the exchange.

All orders are shipped with a prepaid shipping label that you must affix to the original package. If you want to make an exchange, please write to us first at contact@pialu-jewels.com indicating your exchange , so we can register your return label in our system.

We will respond within 24 to 48 hours, letting you know when you can now send us your jewelry.

Prepare your exchange jewelry in its original packaging and stick the return label that came with your order on top. It is important that the original packaging reaches us so that we can validate the exchange. Then, go to your nearest post office.

You do not need to pay shipping costs.

When we receive your jewelry (4-10 days), you will receive a credit note with the total amount of your returned jewelry, so you can purchase the new jewelry you want on the website. We hope you find something you love!

We have high quality standards and make sure that our jewelry arrives in the best condition. However, in case the jewelry has obvious defects due to bumps during shipping or manufacturing problems, we accept returns without you having to send the jewelry back to us. We will resend you a new piece of jewelry. If your jewelry is not available, we can issue you a credit note.

Claims for returns due to defects in the jewellery must be made within 48 hours of receipt. After this period, we will not be able to accept any returns.

It is necessary that you send us clear images of the claim so that we can validate the return request. Without these images, we will not be able to ensure the validation of the claim request.

We do not accept returns in these cases:

• We do not accept merchandise that has been on final sale.
• We only accept claims for jewelry with a manufacturing defect or damage during transport. We are not responsible for jewelry that has suffered an external accident.
• We do not accept returned merchandise without prior agreement by mail. To make your claim, you only need to write to us and you do not need to return your jewelry.
• We do not accept returns received after 2 days of the original shipping date and they will be returned to the return address at the customer's expense with additional shipping charges.
• The claim is eligible for a shipment of a new piece of jewelry without any defects or a store credit + free delivery, but we do not issue refunds for the amount paid.
• We are not responsible for price changes of the product you wish to return as prices and models may vary over time.

*Sale items are final sale and are only eligible for store credit. There are no refunds or exceptions with these types of items.*

As soon as you receive your jewelry, you have 48 hours to send us your claim.

Once you receive your jewelry, you have 48 hours to send us any complaints you may have. Please send us an email to contac@pialu-jewels.com stating the reason for your complaint and attach clear photos and videos showing any defects in our jewelry.

Once your request has been received and accepted, we will proceed to send you a new piece of jewelry to your home address. In the event that the jewelry is not available in our stock, we can offer you a credit in our store for the same amount you paid, in addition to providing you with free shipping.

We do not offer order cancellation. We cannot cancel or modify orders once the order has been placed or if they have been shipped. We are sorry. Our team is so fast that we cannot guarantee cancellation of the order before it is already in the hands of our carrier...

However, we can change the delivery date or modify the shipping address within 24 hours of placing the order, just contact us at contact@pialu-jewels.com

*We reserve the right to reject purchases for reasons considered and issue a refund for the amount paid if we are unable to make the shipment or by mutual agreement with the customer.*